Returns & Refunds Policy

1. Cancellations

Orders can be canceled only if they have not yet been packed or shipped from our fulfillment center.

Because we process orders quickly to ensure fast delivery, we cannot guarantee cancellations once the warehouse begins processing your order. If your order has already entered fulfillment (packed or shipped), your cancellation request will be rejected.

2. Returns Policy

We strictly only accept returns for items that arrive damaged or defective. We do not offer returns, exchanges, or refunds for buyer's remorse or change of mind.

If your item arrives damaged, you must contact our support team within 48 hours of delivery with clear photos of the damage.

Return Shipping Costs: Please note that customers are entirely responsible for the cost of return shipping, even for damaged or defective items. We do not provide prepaid return labels.

3. Refund Processing & Deductions

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be applied to your original method of payment.

Please note that for standard returns and cancellations, 100% full refunds are not possible due to third-party processing fees. The following deductions will apply to your final refund amount:

• Razorpay / Card Payments: The standard payment gateway processing fees (approx. 2-3%) are non-refundable.
• Cryptocurrency (USDT): Blockchain network gas fees required to process the return transaction will be deducted.

Approved bank/card refunds generally take 5-10 business days to appear on your statement. If you haven't received it after 10 days, please contact your bank or credit card company.